{"id":179266,"date":"2022-02-15T10:03:20","date_gmt":"2022-02-15T13:03:20","guid":{"rendered":"https:\/\/diariotextual.com\/inicio\/?p=179266"},"modified":"2022-02-15T10:05:18","modified_gmt":"2022-02-15T13:05:18","slug":"la-cpe-habilito-una-nueva-via-de-contacto-y-de-gestion-por-whatsapp","status":"publish","type":"post","link":"https:\/\/diariotextual.com\/inicio\/index.php\/2022\/02\/15\/la-cpe-habilito-una-nueva-via-de-contacto-y-de-gestion-por-whatsapp\/","title":{"rendered":"La CPE habilit\u00f3 una nueva v\u00eda de contacto y de gesti\u00f3n por Whatsapp"},"content":{"rendered":"\n<p>El lunes \u00faltimo qued\u00f3 habilitada una <strong>nueva v\u00eda de comunicaci\u00f3n<\/strong> <strong>para las y los asociados de la CPE<\/strong> que necesiten realizar consultas y tr\u00e1mites de los servicios de energ\u00eda, alumbrado p\u00fablico y telecomunicaciones. Se trata del\u00a0<strong>2954 744047<\/strong>, el n\u00famero de contacto por <strong>Whatsapp<\/strong> de la Central de Atenci\u00f3n CPE, a trav\u00e9s del cual se podr\u00e1n canalizar\u00e1n buena parte de las gestiones que se realizan habitualmente en las sedes de la entidad.<\/p>\n\n\n\n<p>La puesta en marcha de este nuevo canal de comunicaci\u00f3n forma parte de una l\u00ednea de trabajo para ampliar y agilizar las alternativas de contacto y de gesti\u00f3n disponibles. En este caso, mediante un n\u00famero de Whatsapp \u00fanico, en el que confluir\u00e1n todos los pedidos o inquietudes que las\/los operadores ir\u00e1n respondiendo o derivando para una respuesta adecuada.<\/p>\n\n\n\n<p>En el caso de Energ\u00eda y de Alumbrado P\u00fablico, se podr\u00e1n realizar consultas y los tr\u00e1mites administrativos para solicitar los servicios y, en el caso de Telecomunicaciones, podr\u00e1n canalizarse todo tipo de consultas comerciales, sobre deudas, reclamos de facturaci\u00f3n, recibos de pagos, as\u00ed como requisitos de adhesi\u00f3n o de baja de un servicio. Tambi\u00e9n se pueden realizar reclamos t\u00e9cnicos de TV digital, de IPTV, de internet y de telefon\u00eda.<\/p>\n\n\n\n<p>\u00bfC\u00f3mo funciona? Una vez iniciado el chat con el n\u00famero 2954 744047, el sistema indicar\u00e1 que el o la asociada escriba el n\u00famero 1 (si el tr\u00e1mite o consulta es por Energ\u00eda) o el 2 (si es por Telecomunicaciones). Este ser\u00e1 el primer paso para obtener la informaci\u00f3n requerida, que ser\u00e1 respondida dentro de los horarios de atenci\u00f3n al p\u00fablico de cada sector. Los mensajes que se env\u00eden fuera de esos horarios, ser\u00e1n respondidos en la siguiente jornada.<\/p>\n\n\n\n<p>Una forma sencilla y r\u00e1pida de agendar el nuevo n\u00famero de la Central de Atenci\u00f3n CPE es escanear el siguiente c\u00f3digo QR, que abrir\u00e1 autom\u00e1ticamente la pantalla de conversaci\u00f3n de Whatsapp, con la opci\u00f3n de a\u00f1adirlo a los contactos personales.<\/p>\n\n\n\n<p>No obstante, se mantienen operativas las v\u00edas de comunicaci\u00f3n habituales para casos de urgencias: en el caso de la\u00a0Guardia El\u00e9ctrica, el n\u00famero de tel\u00e9fono\u00a0412222, opci\u00f3n 2;\u00a0y por el lado de Telecomunicaciones, el\u00a0388100\u00a0del Centro de Llamados.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El lunes \u00faltimo qued\u00f3 habilitada una nueva v\u00eda de comunicaci\u00f3n para las y los asociados de la CPE que necesiten realizar consultas y tr\u00e1mites de los servicios de energ\u00eda, alumbrado&hellip;<\/p>\n","protected":false},"author":7,"featured_media":76911,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,12],"tags":[],"class_list":["post-179266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-es-noticia","category-sociedad"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La CPE habilit\u00f3 una nueva v\u00eda de contacto y de gesti\u00f3n por Whatsapp - Diario Textual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diariotextual.com\/inicio\/index.php\/2022\/02\/15\/la-cpe-habilito-una-nueva-via-de-contacto-y-de-gestion-por-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" 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